CHALLENGE
Hearing every voice across a global, frontline workforce
Trison's distributed, multi-region, largely frontline workforce made it hard to gather honest, timely feedback. Engagement signals were fragmented across countries, languages and roles — and surfaced too slowly to act on.
Leaders wanted a single, real-time view of how teams felt, without drowning technicians and installers in long annual surveys they'd never complete.
SOLUTION
Continuous, AI-powered listening in every region
With Croissant, Trison rolled out AI-powered listening and pulse surveys across all regions, in multiple languages, giving leaders a real-time pulse on how teams feel — and clear, interpretable actions to take next.
"Croissant gave us a way to actually hear our people — wherever they are in the world, whatever language they work in."
[Name], [Title] at TrisonContinuous listening at global scale
Short, frequent pulses replaced the once-a-year survey, so participation climbed and feedback stayed current. Sentiment is aggregated across EMEA, APAC, North America and LATAM into one view, with the nuance of each region preserved.
Acting on feedback faster
Croissant's predicting and monitoring surface emerging issues — before they become attrition — and route the right insight to the right leader. Trison's managers now close the loop in days, not quarters.
RESULTS
Higher participation, stronger engagement, lower attrition
Participation in pulse surveys rose to 92% from 61%, eNPS climbed 24 points, and voluntary attrition fell 30% across global teams — as leaders acted on what they were finally able to hear.
